Privacy Policy

This Privacy Policy describes how Juniper Healthcare ("we," "us," or "our") collects, uses, processes, and protects your personal information when you visit our website at [Your Website URL Here] (the "Website"). We are committed to protecting your privacy and handling your data in a transparent manner.

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By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website.

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1. Information We Collect

We may collect different types of information from and about you, including:

a. Personal Information (Identifiable Information): This is information that can be used to identify you directly or indirectly. This may include: * Name * Email address * Phone number * Mailing address * Date of birth * Health-related information (if provided through forms, appointment requests, or secure patient portals linked from our site, which would be subject to additional HIPAA policies) * Payment information (if processing transactions directly on the site)

b. Usage Data (Non-Identifiable Information): This is information about how you access and use the Website. This may include: * IP address * Browser type and version * Operating system * Referring URL * Pages viewed, time spent on pages, and navigation paths * Device identifiers (e.g., mobile device ID) * Date and time of access * Internet service provider

 

2. How We Collect Information

We collect information through various methods:

a. Directly from You: When you provide it to us, such as when you: * Fill out forms on our Website (e.g., contact forms, appointment request forms). * Subscribe to newsletters or marketing communications. * Create an account (if applicable). * Communicate with us via email, phone, or chat features. * Access a secure patient portal through a link on our Website.

b. Automatically as You Navigate the Site: As you interact with our Website, we may use technologies like: * Cookies: Small data files stored on your device that help us remember your preferences, track usage patterns, and improve functionality. * Web Beacons/Pixels: Tiny graphics that track user behavior on our site or in emails. * Analytics Tools: Third-party services (e.g., Google Analytics) that collect and analyze usage data.

c. From Third Parties: We may receive information from third-party services that integrate with our Website (e.g., scheduling platforms, patient portals, social media platforms).

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3. How We Use Your Information

We use the collected information for various purposes, including:

a. To Provide and Maintain Services: * To operate and improve our Website. * To respond to your inquiries and requests. * To schedule appointments or facilitate communication regarding healthcare services. * To manage your account (if applicable).

b. For Communication: * To send you administrative information, service announcements, or updates. * To provide newsletters, marketing, or promotional materials that may be of interest to you (with your consent, where required).

c. For Analytics and Improvement: * To monitor and analyze Website usage and trends. * To understand user preferences and optimize content. * To diagnose and fix technical problems.

d. For Security and Legal Compliance: * To protect against fraud, unauthorized access, and other illegal activities. * To comply with legal obligations, applicable laws, regulations, and governmental requests (e.g., HIPAA). * To enforce our Terms and Conditions.

 

4. How We Share Your Information

We may share your information with third parties in certain circumstances:

a. Service Providers: We may share data with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., web hosting, analytics, payment processing, appointment scheduling platforms, secure patient portal providers). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

b. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

c. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation).

d. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Note on Health Information: Any Protected Health Information (PHI) collected or processed in connection with our healthcare services is handled in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its associated regulations, as further detailed in our Notice of Privacy Practices (available at our clinic or upon request). This website privacy policy primarily covers information collected via the website itself, separate from direct clinical interactions covered by HIPAA.

 

5. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

 

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide services to you, to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.

• Correction/Rectification: The right to request correction of inaccurate or incomplete personal information.

• Deletion/Erasure: The right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations, public health interests).

• Opt-Out of Marketing: The right to opt-out of receiving marketing communications from us. You can usually do this by clicking the "unsubscribe" link in our emails or by contacting us directly.

• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Objection to Processing: The right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

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8. Children's Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

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9. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Juniper Healthcare. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new "Effective Date." We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Juniper Healthcare  1230 East Street STE B, Redding, California 96001 Email: info@juniper-healthcare.com  Phone: (530) 395-2610